This Payment & Refund Policy explains the payment structure, treatment initiation process, aligner delivery, EMI terms, cancellation, refund eligibility, and related conditions applicable to Smilix Clear Aligner treatment.
Patients are advised to carefully read and understand this policy before making any payment or confirming their treatment.
Before proceeding with Smilix Clear Aligner treatment, the patient is required to pay ₹1,999 for the Digital / 3D Dental Scan and Orthodontist Treatment Assessment.
The ₹1,999 amount includes:
If the patient decides to proceed with Smilix Clear Aligner treatment, the ₹1,999 already paid will be adjusted against the total treatment cost.
If the patient decides not to proceed with Clear Aligner treatment after the scan and assessment, the ₹1,999 amount will be non-refundable.
After the Digital / 3D Scan and Orthodontist Assessment, the patient's case will be evaluated and an applicable Treatment Plan and Treatment Simulation may be prepared.
The patient is advised to carefully review:
The patient may proceed with treatment after reviewing and approving the applicable treatment plan.
Once the patient approves the Treatment Plan and wishes to proceed with treatment, the applicable payment must be received before the case is officially processed.
The payment required will depend on the selected treatment and delivery option.
The aligner case will be processed for planning and manufacturing only after the applicable payment requirements have been completed.
Treatment Plan approval or EMI selection alone does not automatically mean that the aligner case has been initiated.
If the patient chooses to receive the aligners through a Smilix Partner Clinic, the following payment structure applies.
50% of the total treatment amount is required as advance payment before the case is processed.
The remaining 50% balance must be paid in full at the time of aligner delivery.
The previously paid ₹1,999 will be adjusted against the total treatment cost before calculating the applicable amount payable.
The patient must have no outstanding treatment balance at the time of receiving the aligners.
Aligners will be handed over only after the applicable balance payment has been cleared in full.
If the patient chooses the Home Delivery option:
100% of the applicable treatment amount must be paid before the case is processed for Home Delivery.
After the payment has been cleared and the case has been processed, the aligners will be dispatched to the patient's registered delivery address.
Therefore, no treatment balance can remain pending before a Home Delivery case is processed.
Smilix Clear Aligners may be available through an applicable EMI/finance facility, subject to the eligibility, approval, down payment, tenure, interest, processing charges, and other terms of the selected EMI/finance provider.
The EMI/finance arrangement may be governed by a separate agreement between the patient and the applicable finance provider.
The patient must first pay the applicable EMI down payment.
The aligner case will be processed or initiated only after the required down payment and other applicable requirements have been completed.
EMI approval or selection alone does not automatically initiate the aligner case.
After the applicable EMI down payment has been paid, the remaining treatment amount will be calculated.
The remaining amount will then be payable according to the selected EMI tenure and applicable monthly payment schedule.
The actual EMI amount, tenure, interest, processing charges, and other finance-related terms may vary according to the selected EMI/finance provider.
Under the EMI option, all aligners for the complete treatment will not necessarily be provided to the patient at one time.
Aligners may be provided progressively in phases or stages according to the applicable treatment plan and payment schedule.
This means:
The EMI tenure and number of aligner stages do not necessarily have to be identical.
For example, if a patient selects a 10-month EMI plan, the remaining treatment amount will be payable according to the applicable 10-month EMI schedule. However, the actual number of aligner stages and delivery schedule will depend on the patient's Orthodontist-approved treatment plan.
The number of aligners, stages, revisions, and delivery schedule may therefore vary according to individual clinical requirements.
If a patient using the EMI option fails to make an applicable payment on time:
If the patient requests cancellation before final approval of the Treatment Plan, the refund request may be considered subject to the applicable cancellation terms.
Any applicable processing, administrative, consultation, planning, payment gateway, or transaction charges may be deducted from the refundable amount.
The final refund amount will depend on the services already provided and the stage of the case when the cancellation request is received.
If the patient requests cancellation within 48 hours of making the applicable treatment payment, a cancellation charge of:
may be deducted from the refundable amount, provided the case has not progressed to a stage where customized treatment planning, processing, or manufacturing costs have already been incurred.
If cancellation is requested after 48 hours but within 7 days of payment, and customized aligner production or manufacturing has not started, a cancellation charge of:
may be deducted from the refundable amount.
If production or manufacturing has already started, the refund may no longer be applicable.
After 7 days from the applicable treatment payment, cancellation will generally be non-refundable, particularly where the case has progressed through treatment planning, customization, processing, or manufacturing.
Because aligners are customized specifically for each patient, payments may become non-refundable once the treatment process has substantially progressed.
Once the patient has approved the final Treatment Plan and authorized the case to proceed, refund eligibility may be limited or may no longer be applicable depending on the stage of processing.
Costs associated with services already completed, including:
may be non-refundable.
Once the patient's customized aligners have entered the production or manufacturing stage, the payment will generally become non-refundable.
This is because the aligners are individually designed and manufactured according to the patient's approved treatment plan and cannot ordinarily be reused or resold for another patient.
Once treatment has started and aligners have been delivered or the patient has begun using the aligners, no refund will generally be applicable.
Treatment results may vary from patient to patient depending on individual biological factors and patient compliance.
Failure to achieve the expected result due to patient-related factors does not automatically create an entitlement to a refund.
A change of mind after payment does not automatically qualify the patient for a refund.
Refund eligibility will depend on:
Refunds will generally not be provided where treatment is affected because of:
If Smilix's dental or orthodontic experts determine that the patient is not suitable for Clear Aligner treatment, the amount paid toward the treatment may be eligible for a full refund, subject to verification and applicable transaction or processing deductions, if any.
The final determination of suitability will be made by the qualified dental or orthodontic professional based on the patient's clinical condition.
Clear Aligner treatment results and treatment duration may vary depending on individual circumstances.
Factors that may affect treatment include:
The number of aligners, treatment stages, treatment duration, and final outcome may therefore vary from the initial estimate.
Smilix does not guarantee an identical treatment outcome or treatment duration for every patient.
If a patient receives an aligner that appears to be defective or damaged, the patient should contact Smilix promptly.
The reported issue will be reviewed and verified by the Smilix team.
If the aligner is determined to have a manufacturing defect, an appropriate replacement may be provided subject to verification and applicable treatment requirements.
A replacement request is separate from a cancellation or refund request.
Where treatment has been financed through an EMI or finance facility, cancellation and refund may also be subject to the terms and conditions of the applicable EMI/finance provider.
Any applicable:
may be non-refundable or may be deducted as applicable.
Cancellation of the Clear Aligner treatment does not automatically cancel or modify a separate finance agreement unless confirmed by the applicable finance provider.
Where a refund is approved, applicable deductions may include:
The patient will be informed of the applicable refundable amount after the request has been reviewed.
Refund or cancellation requests should be submitted through the official Smilix contact channels.
The patient may be required to provide:
Each request will be reviewed according to the stage of the patient's treatment and the terms of this policy.
Once a refund has been approved, the refundable amount will generally be processed within:
The refund will normally be credited to the original payment method.
The time taken for the amount to appear in the patient's account may vary depending on the bank, payment gateway, card issuer, or financial institution.
| Payment / Situation | Applicable Terms |
|---|---|
| Digital Scan & Assessment | ₹1,999; adjusted against treatment cost if treatment is proceeded |
| Patient does not proceed after scan | ₹1,999 is non-refundable |
| Partner Clinic | 50% advance + remaining 50% at aligner delivery |
| Home Delivery | 100% payment before case processing |
| EMI | Applicable down payment + remaining amount according to EMI schedule |
| EMI Aligner Delivery | Aligners provided progressively according to treatment and payment requirements |
| Cancellation within 48 hours | ₹5,000 cancellation charge may apply |
| 48 hours to 7 days | ₹12,000 cancellation charge may apply if production has not started |
| After 7 days | Generally non-refundable |
| After customized production starts | Generally non-refundable |
| After treatment starts | Generally non-refundable |
| Defective aligner | Replacement may be provided after verification |
| Approved refund | Generally processed within 7–10 business days |
For payment, cancellation, refund, replacement, EMI, or treatment-related queries, please contact our team.
By making a payment toward Smilix Clear Aligner treatment and/or confirming the treatment, the patient acknowledges that they have read and understood this Payment & Refund Policy and agree to the terms applicable to their treatment.
